Lexus found its match; after a long time at being on top of the most dependable nameplate, two nameplates bumped Lexus off the top spot. Lexus of Toyota is no longer on top JD Power and Associate’s dependability survey. For this year’s ranking, two names tied for the most dependable nameplate and these are Jaguar and Buick. According to Neal Oddes who is the director of product research and analysis at JD Power, Buick and Jaguar both lead the industry in name plate performance. This doesn’t mean though that Lexus is no longer reliable. In terms of individual model performance, Lexus and Toyota still do very very well.
Lexus may have lost its number 1 ranking to Buick and Jaguar, but still the nameplate swept the top awards in four segments and Toyota took also five awards.
This annual survey measures the problems experienced by the original owners of vehicles after three years. And if these are the cars that are considered to be most reliable with less issues and problems on the road, then there is also that nameplate that is often associated with a number of issues. Of the 37 brands that were assessed by JD Power Associates, the Suzuki owners reported the most issues.